WLGA Complaints Policy

It is important to us that our customers value the WLGA and the services we provide.


Our complaints policy outlines the procedure for making a complaint about any of our services, including our compliance with the Welsh language standards. It defines what a complaint is, and gives details on how to make a complaint.

For more information contact: 029 2046 8600 or email enquiries@wlga.gov.uk


The Welsh Local Government Association (WLGA) represents the interests of local government and promotes local democracy in Wales.

  Contact Us

   Welsh Local Government Association

Local Government House
Drake Walk
Cardiff, CF10 4LG

Tel : 029 2046 8600
Mail : enquiry@wlga.gov.uk
Business Hours : Mon - Thurs 8:30 - 5:00, Fri - 08:30 - 16:30