From the 30th March 2017, the Welsh Local Government Association has committed to comply with the Welsh Language Standards, as set out by the Welsh Government under Section 44 of the Welsh Language (Wales) Measure 2011. These standards set clear expectations on us to provide services in Welsh to our customers, and to promote the use of the Welsh language through all the services.
The language standards we must comply with are divided into 4 different categories:
- Service Delivery
- Policy Making
- Record Keeping
Details of the standards, how we comply with them and how we plan to monitor our compliance can be found in the ‘Our Welsh Language Standards and how we comply’ below.
Should you want to make a complaint, please see our complaints policy for details on how to do so.
You also have a right to direct any complaints relating to the Welsh language to the Welsh Language Commissioner.
Our Welsh Language Standards and how we comply
You can see which standards the Welsh Local Government Association should comply with, as well as information on how we comply and also monitor our compliance.
Our complaints policy outlines the procedure for making a complaint about any of our services, including our compliance with the Welsh language standards. It defines what a complaint is, and gives details on how to make a complaint.
Promoting the Welsh Language
The WLGA is committed to promoting the use of Welsh in the workplace and encourages all stakeholders to use our Welsh language services whenever they wish to do so.
The WLGA welcomes correspondence in Welsh and all staff email signatures have a statement reinforcing this.
The WLGA also welcomes calls in Welsh and issues staff guidance on all Welsh language service delivery standards to support colleagues with compliance.
The WLGA uses a splash welcome screen on the website which providers all users with an active offer to use the Welsh language before accessing the website's services. By making this a prominent and clear choice it encourages more users to engage with our work through the medium of Welsh from the outset.
All WLGA English language template documents state that the documents are also available in Welsh and all members of staff receive regular reminders of our standards and access to staff guidance on how to comply with these.
The WLGA encourages the use of Welsh in meetings through issuing bilingual invitations, ascertaining language preferences and providing simultaneous Welsh translation services as required by the standards.
All signs, publicity and social media messages are bilingual, with the Welsh text displayed first.
The WLGA also actively encourages all employees to use the Iaith Gwaith logo as a visual trigger to help increase the use of Welsh at work.
Internal processes are in place to monitor compliance with Welsh language standards and the WLGA Annual Report on Welsh Language Standards is published each Autumn.