User Researcher

Closing Date:         Sunday 4th December 2022

Interview Date:      Thursday 15th December 2022

Grade/Salary:         Grade 5 – SCP 33 – 41 (£39,493.00 - £47,573)

Term:                    Full time, permanent

Politically Restricted:  Yes

Welsh Language essential: No. The ability to speak and write fluently is desirable for this role.

About the Role

The User Researcher role is a key part of the Welsh Local Government Digital team which delivers an exciting range of initiatives across Wales’ 22 councils.  

This is a fast-paced, exciting role involved in a varied and diverse range of projects in support of Welsh councils. The role involves working with practitioners and digital leaders across local government, Welsh Government, the health service and the Centre for Digital Public Services to deliver positive and lasting change in local government.  

The digital team, based within the Welsh Local Government Association, is a small multi-disciplinary team which supports councils to provide the best digital services, to innovate and to help ensure services are inclusive.  

As a User Researcher, you will help councils identify and understand the needs of citizens and service users, ensuring councils can prioritise improvements in line with expectations.  

The post-holder will champion the importance of user research and user-centred service design and provide support and guidance to council practitioners.  

You will also help support the delivery of several exciting local authority projects through the Welsh Government’s £1m pilot Digital Transformation Fund which seeks to maximise and identify opportunities to progress the digital transformation of local government in Wales. 

Apply Now!

For an initial discussion about the role and the organisation, please contact Paul Owens, Interim Head of Agile Delivery on 07467 646358.

To apply, please send a covering letter with a completed application form by the closing date of Sunday 4th December 2022 to: 

Shortlisted applicants will be invited to interview on Thursday 15th December 2022.

Shortlisted applicants may be requested to undertake a task before attending for interview, as well as pre-interview tasks on the day, followed by an interview with a selection panel.

The successful candidate will be required to provide evidence of identity and eligibility to work in the UK. 



The Welsh Local Government Association (WLGA) represents the interests of local government and promotes local democracy in Wales.

Tel : 07553 655939
Mail :
Business Hours : Mon - Thurs 8:30 - 5:00, Fri - 08:30 - 16:30