In Bridgend, considerable effort has been made to ensure carers have the support they need during the pandemic.

The Council’s existing Carers Wellbeing Service provided a 24 hour helpline to support carers during Lockdown. The service received a high level of calls and proved to be of high value to carers during the challenging period.

The council’s carer services have developed/introduced a range of ways to communicate with carers during the pandemic, including posters and information, direct telephone calls to check on the wellbeing of carers, regular emails, using video technology such as zoom and using social media.In addition, services such as counselling sessions and advice have been provided over the telephone to support carers.

Arrangements have been made for carers in Bridgend county borough to be provided PPE in line with the national guidance.