Locality Response Service to support Vulnerable People (Blaenau Gwent CBC)

05 October 2020 15:15:00

Blaenau Gwent County Borough Council pulled together a Locality Response Service staffed by redeployed staff to support the increased demand for non-statutory support related to COVID-19 restrictions during the height of the pandemic and to protect front line social care. This service worked closely with the Third sector to provide ongoing support through this time for residents. Residents have been supported with grant applications, food banks, ongoing referrals for specialist support such as mental health, Gwent Drug and Alcohol Support, supporting people services and social services if required. At the beginning of lockdown and through the summer the council dealt with over 1000 requests for help with shopping, collecting prescriptions and other befriending activities. As restrictions eased and shielding paused, the council looked at options to scale back the service. The team directly contacted all open cases to ensure they could transition into a more sustainable support arrangement. 

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