Libraries go online to support users remotely (Vale of Glamorgan C)

17 September 2020 14:30:00

During lockdown, libraries in Vale of Glamorgan developed online initiatives to continue to support library users remotely. As services re-open, they are maintaining or increasing levels of online activity and see this as being the start of a new way of working and providing content online.

The libraries have made extensive use of social media, particularly Facebook and Twitter, to provide numerous activities including bilingual storytimes from Cowbridge library, and interactive sing-a-long rhyme time videos from Penarth library.

Much of the work to create these videos is done by staff from home using their own equipment and their own expertise in filming and editing video content.

Online clubs for both adults and children have been established in place of existing library-based clubs, including an online book club, online lego clubs, code clubs and art clubs.

Phase one of re-opening Vale of Glamorgan libraries involved providing a Click & Collect book service to customers, for which they developed an online booking system which has proved effective.

The general presence of Vale of Glamorgan Libraries on social media became a focus and they have found they are reaching a wider new audience through regular posting of interesting and humorous content, rather than simply making announcements, and sharing updates.

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