Conwy County Borough Council established the Community Support Service(CSS) helpline in March 2020, the purpose of which was to provide assistance to anyone within the community who wasn’t able to call on friends, family or neighbours to ask for help with picking up shopping, delivering medication etc. Assistance was initially provided through volunteer matching and we then moved on to using temporarily redeployed staff from other services within the council. Volunteers were encouraged to register with Community & Voluntary Support Conwy(CVSC) to be matched with local organisations. Conwy CBC have an agreement with a number of local shops and both Tesco stores in the county to take payment over the phone from individuals using the CSS for shopping requests. When the Conwy Staff are at the till, the shop ring the customer who then pay for their shopping over the phone. There is also a process in place to assist if individuals have no means to pay by card over the phone. The CSS service has been scaled back in line with easing lockdown rules and the number of requests we receive reduce. All surgeries and pharmacies have been informed and have been encouraged to register with the RedCross if they need assistance with prescription deliveries.