APSE Awards – 2021 – Best Service Team: Environmental Health, Trading Standards and Regulatory Services (Caerphilly CBC)

22 June 2022 13:51:00

The APSE Awards are to recognise the best in public services and to share that best practice with all. In 2021 APSE received an overwhelming 320 submissions for the Awards, with each one demonstrating a clear commitment to the goals of continuous improvement and the delivery of excellence in public services. The APSE Awards are specific to frontline services provided by UK local authorities. The Awards are agreed by a panel of expert judges.


Caerphilly County Borough Council were shortlisted for the Award for Best Service Team: Environmental Health, Trading Standards and Regulatory Services, for their Contact Tracing Service.


The Councils Test, Trace and Protect team was created in unprecedented times to deliver community based contact tracing, employing local people to support the community during the pandemic.

The aim of the service was to work collaboratively to set up a Contact Tracing service to assist the social and economic recovery of our communities, in a way that is safe and protects our NHS and social care teams. Caerphilly started its service with a team of forty redeployed staff using a remote working model.

The team now operate a high performing, sophisticated contact tracing service, which is vital to our Covid response and offering comprehensive support and advice to our citizens to assist them in complying with self-isolation requirements to help to keep our communities safe.


The Welsh Local Government Association (WLGA) represents the interests of local government and promotes local democracy in Wales.

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