As part Blaenau Gwent County Borough Council’ s response to supporting the most vulnerable during the pandemic, virtual locality response teams mapped local assets and support, such as community groups, businesses etc. in a locality to enable the community to support itself. The Council also collected data to identify those who may have needed more support, such as those on the shielding lists. Councillors were a vital contributor to the collection of this data given their local knowledge of residents in their ward. The Council were able to match volunteers to individuals to provide the support they needed. It has also helped them better understand resident’s life experience, some of whom have fed back on how they welcomed the interaction in this way. The Council are working on remodelling the next phase of the service linked to existing delivery such supporting people and community connectors.